Customer Care Advisor


Job Title : Customer Care Advisor
Location : London
Company : L'OCCITANE en provence
Salary :
Open Date : 2022-08-19
Close Date : 2022-12-19

This is a multitasking role, including helping customers with any queries, assisting with order management & ensuring team KPIs are met.
An excellent customer experience is a priority at all times.

This role reports to the Customer Care Manager.

What Will You Do?
The main responsibilities include (but are not limited to):

  • Having a customer first style approach to all tasks
  • Providing an outstanding customer experience for our customers
  • Answering any & all customer queries via phone, email, chat & social media
  • Managing processes for the back end of the website
  • Ensure that any customer data is handled in accordance with GDPR regulations
  • Ensuring team KPIs are met
  • Reporting any issues or factors affecting the customer journey

The Perfect Candidate:

  • A positive, empathetic attitude
  • Excellent communication skills - Written & spoken
  • Great time management

What We Offer You!*

  • Generous staff discount to use on all your favourite L’Occitane products!
  • Training Product Allocation every month!
  • Generous holiday allowance, increasing with length of service
  • Extra half day off for your birthday every year
  • Extra day holiday if you get married
  • Weekly fruit basket per team
  • Pension scheme
  • My L’Occitane Rewards: Discount/Cashback on high street retailers
  • GymFlex, Cycle to Work, SmartTech
  • Many social events throughout the year, in and out of the office

Much, much more!

*Some benefit eligibility is based on length of service

Job Types: Full-time, Temporary contract
Contract length: 5 months

Salary: £12.07 per hour


  • Monday to Friday

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