Job Title : Concierge
Location : London
Company : Portland Brown
Salary :
Open Date : 2023-01-27
Close Date : 2023-05-27

We have a unique opportunity for an experienced concierge from the luxury sector to lead resident operations at our brand-new flagship property ‘The Westminster Residence’.

We’re looking for an outgoing and organised individual who is comfortable with delivering first-class service to our guests in a luxury environment. Alongside dealing with guests, you’ll coordinate and carry out minor building maintenance, as well as overseeing house-keeping services ensuring apartments are kept to the highest of standards.

Everyday tasks will include, dealing with post & deliveries, apartment stock, guest arrivals & enquiries and varied health and safety related tasks.

If you’re adaptable, versatile and have a talent for building relationships, we’d love to hear from you!

Benefits

• £25,000 to £30,000 per annum (depending on experience)
• 31 days holiday
• 5-night stays in Portland’s London apartments
• Portland Birthday Perks
• Training opportunities
• Private Healthcare
• Mental health support
• Critical Illness Cover
• Annual Flu Jab & Eye-test
• Company socials
• Benefit enhancements each year you work at Portland
• Charity match fund

Main Responsibilities:

• Delivery of exceptional service to all guests staying in the building
• Meeting our guests, ensuring they receive an outstanding first impression, and guiding them through the rest of their Portland experience.
• Troubleshooting minor maintenance and technology issues (e.g., light bulb replacements, providing access to units, Wi-Fi connectivity or overseeing contractor appointments)
• Performing housekeeping quality audits, apartment quality audits and inventory checks in our apartments to ensure they meet our standards.
• Completion of health and safety and security related tasks.
• Responding to general enquiries from guests, ensuring they are recorded accurately on our CRM database.

Requirements:

• At least 1 year of experience in a Customer Service and/or Hospitality position
• Comfortable working in a luxury environment
• Excellent communication skills
• A professional, confident, and diplomatic manner
• The ability to adapt and work in a fast-paced, ever-changing, and sometimes challenging environment
• Organised, hardworking, and detail-oriented
• Confidence in independent problem-solving and comfortable asking for help when needed

This is a full-time role (40 hours per week) with a rotating shift pattern including weekends.

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