Job Title : Enquiries OfficerLocation : TeddingtonCompany : TearfundSalary : Open Date : 2023-01-31Close Date : 2023-05-31
Tearfund is looking for an Enquiries Officers who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters.
The successful candidate will be working on one of Tearfund's front lines providing a personal link and building relationships between our supporters and ourselves. You'll spend most of the day answering telephone calls from supporters, and also answering supporter queries by email, letter and on social media.
The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. They will set themselves high standards of working with speed and accuracy as they record information on our supporter database.
We are looking for:
- an excellent communicator
- a flexible team player
- quick to learn
- possess good organisational skills
- able to juggle competing priorities
Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!
All applicants must be committed to Tearfund's Christian beliefs.
Please note: This is a fixed term, part time role working 3 days per week. The office hours are 9-5 and the ideal working pattern would be Monday, Wednesday and Friday. The full time salary for this role is £26, 723 per annum full time equivalent and £16,034 per annum part time equivalent.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
The recruitment process will include specific checks related to safe-guarding issues.