Job Title : Customer Service Agent - Birmingham
Location : Hybrid remote in Birmingham+3 locations
Company : Marston Holding Limited
Salary :
Open Date : 2023-02-27
Close Date : 2023-06-27

Vacancy ID : 034107 Town : Birmingham
Closing Date : 03-Mar-2023 Salary : 19,831.50
Customer Service Agent £19, 831.50 Marston Holdings Limited has an exciting opportunity for a Customer Service Agent to join their team on a full time, permanent basis. Hybrid working is available after initial training. As a Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that’s processing payments, agreeing a payment plan or helping them resolve a query. You will handle customer cases from different service channels starting with inbound and outbound calls and moving onto live chat, email and letter correspondence. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

Person specification

• Experience of handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

• Ability to remain focused when working from home

You must be able to commit to onsite training for your first 6 Weeks of employment! What's in it for you?

• Salary of £19, 831.50

• Enhanced Maternity and Paternity Package NB subject to eligibility criteria

• 25 days annual leave plus bank holidays

• Health Cash Plan

• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply…. Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

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