Job Title : CRM SPECIALIST
Location : Doha
Company : Live Connections
Salary :
Open Date : 2023-03-26
Close Date : 2023-07-26

C@P Key user to support Marketing, Sales, and Aftersales.

- Manage all customer and prospect data, as well as contact processes.

- Work closely with the Marketing Manager to develop, implement, and maintain an e-mail Marketing Strategies

- Internal weekly and monthly C@P report breaking down showroom performance through different KPIs.

- Create and maintain campaigns and target groups and reporting on C@P and other Sales and Marketing campaigns.

- Provides sales analysis e.g., sales funnel, lost leads analysis and customer data quality to the sales team.

- Proactive liaison for the achievement of optimizing customer/prospect data quality within different internal database.

- Establish key performance indicators (KPI’s) for measurement of customer/prospect data.

- Ensure the security of all customer/prospect data within the respective market.

- Ensuring the quality of all Customer Services documentation, including all procedures and processes, to enable continued delivery of effective communication.

- Continuous update of customer information based on data from sales department and other sources.

- Responsible for Welcome Kits, anniversary kits and any other distribution of physical communication to customers, maintaining record of this update and able to generate reports upon request.

- Perform any other duties as and when required by management that are reasonably within the capabilities of the employee and are aimed towards the company objectives and goals.

- Assist in organizing and attending events and exhibitions

Job Types: Full-time, Permanent

Experience:

• CRM: 2 years (Required)

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