Job Title : Customer Resolution Agent - R0040892
Location : Hybrid remote in Leicester LE19
Company : British Gas
Salary :
Open Date : 2023-03-27
Close Date : 2023-07-27

Hybrid Working – Mixture of Home and Office. (Location – Spinneyside, Leicester (Flexible working, commutable distance to Leicester office) Expected to be in the office at least 2 days per month minimum.)

Hours - Monday to Friday, range of shifts between 8am - 6pm

Training hours - 8:45-17:00 Mon-Thursday with 16:30 finish on a Friday

Salary - £24,945 + up to 16% quarterly bonus & Benefits

Centrica Business Solutions, Energy Supply Team – Full Time Permanent

⚡ Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers’ needs. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.

✌ We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people regardless of their background or disability, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate.

You will be responsible for delivering a market leading customer service in our Centrica Business Solutions Energy Supply teams. They will manage the day-to-day contact with our business customers through a variety of different channels. You will be able to effectively problem solve, with a ‘can-do’ attitude and have exemplary communication skills as we communicate with our customers through channels such as Voice, Webchat, and Email, both inbound and outbound.

We welcome applications from anyone with energy, enthusiasm, and an absolute passion for delivering amazing customer service! Oh, a good internet connection is important too for when you are working from home. Our operating hours are Monday – Friday, 8am – 6pm and we have various shifts you will be aligned to once you start and all are 5 days per week (37 hrs).

Meet the Customer Service team
Our people & planet plan

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are critical to your and our success. So, everyone should have the right balance of on-site and home working to stay connected to the business, do their best work as a team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right

In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

£24,945 salary plus an annual bonus of up to 16%!
Up to £580 Employee Energy Allowance
Pension scheme
Electric car scheme
33 days holiday allowance and the option to buy/sell up to 5 additional days (includes bank holidays)
Excellent range of flexible benefits, including technology vouchers & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

Office address – Spinneyside, Penman Way, Leicester LE19 1SZ- Please make sure you can commute on a regular basis

#LI-BGAS

Job Types: Full-time, Permanent

Salary: £24,945.00 per year

Benefits:

• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Life insurance
• Paid volunteer time
• Private medical insurance
• Profit sharing
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Leicester, LE19 1SZ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: R0040892 Customer Resolution Agent

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