Job Title : EN - Reservation AgentLocation : NottinghamCompany : MERCURESalary : Open Date : 2023-05-28Close Date : 2023-09-28
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- To consistently offer professional, friendly and engaging service
- To enter rooming lists while ensuring accuracy, as required
- To update reservations ensuring a flawless check in and check out process
- To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- To liaise with sales and other departments as required
- To answer telephone and email inquiries in a timely manner
Qualifications
Your experience and skills include:
- Guest focused personality is essential
- Strong interpersonal and problem solving abilities
- Previous customer related experience required
- Computer literate in Microsoft Window applications required
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
Additional Information
experience is an asset
Prior experience working with FOLS or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus