Job Title : QC Senior Operations Manager
Location : Kettering
Company : Barclays Plc
Salary :
Open Date : 2024-03-13
Close Date : 2024-07-13
Senior QC Manager

Northampton

As a Barclays Senior QC Manager, you will be working as part of Barclays Payments Merchant Services (BPMS) who are a Voice & Back Office processing team. Within this role, you will be part of the extended Leadership Team that provides reliable and actionable insight into the quality of processes and process conformance in line with Barclays policies and standards and BPMS objectives & service level agreements.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Ensuring QC on KYC processes are carried out in compliance with all relevant Barclays policies and Standards
• Devising the annual QC Plan, including identifying and agreeing identification and QC treatment of high risk processes, and obtain approvals and agreement
• Managing a diverse and inclusive Quality Control team based on multiple sites to deliver effective, efficient and compliant independent Quality Control across Barclays Payments
• Setting clear direction and objectives for the Quality Control team and supporting delivery of QC objectives through effective people /performance management
• Monitoring QC outputs to identify and agree actions to address recurring opportunities for improvement in QC or operational processes related to KYC
• Improving QC frameworks and methodologies (minimum annually) to optimise effectiveness of QC and ensure frameworks and approaches
  What we're looking for:
  
  • Experience of QC and /or understanding of the Payments market is an advantage
  • Ability to lead a Team through change and deliver high performance
  • Excellent communication and influencing skills, able to communicate effectively with stakeholders up to Managing Director level
  • Demonstrates excellent analytical skills and makes practical and realistic recommendations based on data
    Skills that will help you in the role:
    
    • KYC Knowledge and Experience
    • Knowledge of Banking products and services and associated legislation e.g. Code of Banking Practice
      Where will you be working?
      
      Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
      
      #LI-Hybrid