Technical Support Rep

BSH Home Appliances Corporation Irvine, CA 92614 (San Joaquin Marsh area)
Description

Job Title : Technical Support Rep
Location : Irvine, CA 92614 (San Joaquin Marsh area)
Company : BSH Home Appliances Corporation
Salary :
Open Date : 2023-01-15
Close Date : 2023-05-15

Pay range:
$26.63 - $35.51
Incentive Plan:
Annual Bonus
Incentive Target %:
1%
SHIFT:
First

BSH Home Appliances Corporation – Top Employer US 2022

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Technical Support Rep

Irvine, CA/ Full-time

Your responsibilities



· Provide diagnostic technical phone support to our authorized service agents repairing appliances.


· Works with training department providing technical input and guidance for training materials and programs.


· Reviews product manuals for accuracy and ease of use and provide feedback to technical writers.


· Work closely with Manufacturing, providing feedback regarding repairs and issues faced in the field by service agents.


· Performs all other duties as assigned.



Your profile

· High-School Diploma – Required

· 5-7 Years of Experience (Real-world hands on technical repair experience working with household appliances.) – Required

· Good communication skills necessary.

· Must possess strong technical and diagnostic skills.

· Ability to work in a fast-paced environment under minimal supervision.

· Normal office equipment; e.g., computer, copier, fax machine, etc.

· Proficient in Microsoft Office products (Word, Excel, PowerPoint)


Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the maximum payout potential is 200% of target with details laid out within the plan document.


Benefits offered include the following:

  • Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the month after 27 days of employment.
  • Eligible to participate in 401K Savings and Retirement Plan on the first day of the month following or coincident with the date you complete 1 month of employment.
  • MotivateMe Employee Wellness program through CIGNA.
  • 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
  • Unlimited paid vacation for all Director and above level positions.
  • 40 hours of paid sick leave (Non-Production Line)
  • 40 hours of paid personal leave (Production Line)
  • Employee, friends, and family discount program for company products.
  • BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.


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