Job Title : HR Customer Service GeneralistLocation : Burlington, VTCompany : University of VermontSalary : Open Date : 2023-01-10Close Date : 2023-05-10
Position Details
Advertising/Posting Title HR Customer Service GeneralistDiversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal.
Posting Summary Provide effective customer service to employees, job applicants, and retirees who contact Human Resources Services and Operations via email, phone and walk-in. Utilize a number of systems (including Human Resource Information Systems (HRIS), Applicant Tracking Systems (ATS), contact management and electronic personnel file software) to identify, research, and resolve common questions, routing or escalating more detailed and complex inquiries to the appropriate team member in a timely manner. Handle confidential/sensitive information to include maintaining employee records and providing information regarding the processing and administration of benefits, payroll and labor distribution management in HRIS.
Minimum Qualifications (or equivalent combination of education and experience) Education and experience equivalent to:
Associate’s degree with one to three years related experience or an equivalent combination of education and experience. The ability to work in a fast-paced, high volume, deadline driven environment and serve as an effective team member. Proficiency with computer software and the ability to learn new systems and software is essential. Ability to effectively communicate with customers to obtain information and provide assistance is required. Ability to maintain confidentiality required. Ability to work effectively with a wide range of University students, personnel, and affiliates, and across multiple disciplines. Demonstrated commitment to diversity, social justice issues, and fostering a collaborative, multicultural environment.
Desirable Qualifications
Other Information A probationary period of 6 months will be required
Special Conditions Occasional overtime/weekend hours required
FLSA Non-Exempt
Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 30400.00
Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 51680.00
Staff Hiring Band
Union Position No
Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date 01/10/2023Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled No
Position Information Position Title Business Support Generalist
Posting Number S4077PO
Department Human Resource Services/11305
Position Number 001492
Employee FTE 1.0
Employee Term 12
Supplemental Questions
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(Open Ended Question)
- How did you hear about this employment opportunity?
- American Alliance of Museums
- American Association for Affirmative Action
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