Job Title : Experience Trainers Needed for a Growing Company
Location : Remote in Austin, TX
Company : Transfinder
Salary :
Open Date : 2023-01-16
Close Date : 2023-05-16

Join our growing company!

What you’ll love about working at Transfinder

· The ability to learn and work with the latest technology in our industry. built upon Esri’s industry-leading mapping and geographic information system (GIS) technology.

· Team focused approach.

· Open-door management style and an entrepreneurial spirit.

· Strong culture that encourages employees to listen and anticipate client needs, challenges, employees to develop cutting edge solutions, and promotes employee ownership of support and service issues.

· Transfinder has won multiple Best Places to Work awards! https://www.transfinder.com/news_events/Transfinder-Named-Best-Place-to-Work-_2305-blog.htm

· We are hiring for staff to work from home remotely in Texas or New York State.

What will you be doing?

We are looking for a software trainer to join our Training Team in the Client Services Department. The Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products.

To be a successful Applications Specialist you should be detailed oriented, flexible, and a good team player. Ultimately a top-notch Applications Specialist is an energetic and adaptable trainer able to train clients in how to best use Transfinder software and services.

· Conduct one on one training in a consultative approach, remotely via web-based meeting applications, on all aspects of Transfinder software.

· Lead training webinars available to all current clients.

· Teach multi-day Transfinder University classes to all levels of users.

· Lead training seminars during Transfinder’s Annual Client Summit.

· Travel to client locations for on-site group training (Suspended during pandemic).

· Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels and ensure that the training plan is meeting the client’s needs and goals.

· Promote an atmosphere that encourages collaboration, optimism, and dedication.

· Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.

· Collaborate with other training team members to develop new and updated training materials.

· Contribute to the growth of the department and the company by participating in special projects.

· Contribute to the development of course materials for Transfinder University.

Must have experience

· 4 years’ experience in training or a related field.

· Bachelor's Degree or equivalent combination of education and experience.

· 1 or more years of training experience with software through web-based applications.

· Outstanding interpersonal skills, with a commitment to exceptional customer service.

· Highly organized and self-motivated.

· Excellent verbal and written communication skills.

· A talent for working in a team environment while contributing creative ideas.

· Ability to learn new software and procedures quickly and independently.

· Experience with Microsoft Office Suite and CRM software.

What do we do?

Transfinder’s mission is to provide superior value for their clients by delivering faster, safer and smarter solutions. Transfinder has built the safest, most efficient transportation management and communication solutions designed for school districts and municipal governments, and their stakeholders. Transfinder combines its superior solutions with its award-winning service, establishing and maintaining long-term relationships with every client that is built upon respect, confidence, integrity and mutual trust. Used extensively by more than 2,000 school districts and municipalities in 47 states.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
This role is remote - looking for residents of Texas or New York State only.

Application Question(s):

• Do you reside in Texas or New York State? (Required)

Experience:

• software training: 2 years (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: Remote

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