Job Title : Casino Cashier Representative - New York New YorkLocation : Las Vegas, NV 89109Company : MGM Resorts InternationalSalary : Open Date : 2023-01-20Close Date : 2023-05-20
PRIMARY PURPOSE:
It is the responsibility of the Casino Cashier Representative to process accurate customer and inter-departmental monetary transactions while providing excellent guest service promoting the MGM Rewards program. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Executes the following duties in accordance with Casino credit policies, including but not limited to marker payments & issuance, deposits, withdrawals, and chip bank duties not limited to Fills/Credit to the Pit and in the Cage. Assists guests with all transactional needs within specified guidelines. Ensures security of Company assets, including cash, chips, and tokens, during the shift.
Promote, educate and drive guest enrollment into MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program; Issue FREEPLAY, complimentary play coupons and adjust tier credits to guests upon request in accordance with outlined company policies and procedures.
Promote, demonstrates and maintains the highest level of S.H.O.W. guest service program to all guests, escalates guest complaints to the Casino Cage Shift Supervisor and responds effectively to guest inquiries related to the property and the local area.
Understands Company AML/Suspicious activity policy and notifies Supervisor of all unusual events, circumstances, missing items, or alleged theft.
Understands principles of responsible gaming and ensure consistent promotion of GameSense to all guests.
Balances all appropriate banks within the Cage with supervision at the end of the shift in accordance with departmental variance policy and completes all reports or forms accurately in compliance with Title 31.
Location:
Las Vegas, Nevada