You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.

American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks serving Card Members across 23 markets. The Travel & Lifestyle Services (TLS) business provides exclusive access to best-in-class travel and lifestyle programs and benefits, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel.

TLS set the standard for luxury travel programs, and we have been innovating and evolving our programs, benefits and offerings ever since to drive value for our customers and deepen their relationship with the American Express brand. In partnership with 1000+ best-in-class travel suppliers, TLS delivers unparalleled travel benefits to premium card members; optimizing the delivery of products and services through different channels, including our customer contact centers, market specific travel websites and evolving digital solutions.

With a deep understanding of our customers’ needs and a pulse on evolving travel trends and innovation in the international markets, the Global Strategic Partnerships and Marketing (GPM) organization is shaping the future of travel and transforming the value proposition of TLS travel benefits to maintain our strength in the leisure travel industry. GPM leads negotiations with travel supplier partners to provide premium Card Members access to a trusted network of carefully curated brands and exclusive benefits. We reciprocate for our supplier partners through a disciplined, data-driven marketing strategy designed to increase customer engagement, revenue growth and deliver incremental share to strategic partners and TLS.

This Director of U.S. Airline and Car/Limo Partnerships will represent American Express Travel to strategic airlines, car and limo companies and key internal stakeholders. This new Director will lead a team focused on managing and expanding centralized air programs and Car Rental benefits, delivering on revenue targets and creating a strategy to drive engagement in TLS. They will partner with Marketing to streamline the air product offering and create consistent, clear and compelling claims that will be amplified across all customer touch points. Additionally, this Director will identify new opportunities to drive value in car/limo benefits while partnering with business partners to improve the customer experience and drive engagement. This Director position will have three direct reports, with team members located across the U.S.

Key Responsibilities:

• Manage all preferred airline, car and limo relationships across the US Market
• Negotiate contract renewals, special offers and other card-member value related initiatives for global air programs and ground transportation
• Work closely with the Global Customer Experience Team to enhance the customer experience across air and ground transportation bookings
• Negotiate local value for air and securing local inventory for lodging, cruise and tour
• Work closely with stakeholders in TLS market leadership, Card and Merchant teams to understand local dynamics and educate on the TLS international value proposition
• Work collaboratively with other TLS teams on contracting, capability development and partner-based marketing

Minimum Qualifications:

TLS is a fast-paced, dynamic environment where team members thrive when they demonstrate an ability to drive results efficiently.

You should be a:

• Exceptional communicator, with the ability to influence and drive decisions with external partners and across the Blue Box
• Strong strategic thinker with growth mindset that can pull in multiple viewpoints to ensure we serve our Card Members, partners and the business
• Proven ability to flex between the broad strategic picture and the highly tactical day to day operations
• Strong and proven people leader, with the ability to lead a large multi layered organization
• Self-starter who looks for creative solutions while possessing an ability to work in a fast-paced environment and prioritize initiatives
• 15% travel required (including international travel)
• 6+ years of work experience

Preferred Qualifications:

• Established comfort with technology and back-end operations
• Possess a solid understanding and passion for the luxury and travel industries
• Partner management experience a plus

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.