Position Summary:

The remote Outbound Contact Center Agent will utilize a solid working knowledge of all RxSense products, services, and processes to provide engaging and efficient support to business partners in a call center environment. The agent demonstrates best practices for providing excellent customer service and is an expert on RxSense contact center processes and procedures. Must be an enthusiastic, engaging and motivated professional with contact center experience.

Primary Job Responsibilities:

• Participate in outbound calling campaigns designed to educate and secure new partners. This is not a traditional sales position although 100% of calls are outbound.
• Reach out to existing partners to strengthen relationships and ensure the millions of people we help every year with our products and services consistently have a favorable experience.
• Achieve or exceed key metrics and targets for your position.
• Willingness to learn, be coached and maintain a professional composure during stressful situations.
• Maintain customer records by updating account information and detailing phone calls.
• Communicate effectively with other areas of the company to meet or exceed customer expectations.
• Other duties that may be assigned to meet business needs.
• Escalate issues to management as appropriate.
• Work effectively with colleagues from other RxSense operations to address and resolve issues and improve customer satisfaction.
• Set work priorities and work independently on a team.
• Conducts themselves in a professional manner at all times, strives to improve their skills both technically and professionally
• Follow established company rules and guidelines to include maintaining necessary files, records, and reports; to ensure quality standards are met; to ensure ISO compliance.

KNOWLEDGE, SKILLS & ABILITIES:

• Thorough understanding of customer service best practices
• Articulate and persuasive with the ability to adapt to diverse personalities
• Superior written and verbal communication skills - ability to communicate information & ideas clearly & concisely.
• Ability to foster a positive and productive work environment.
• Ability to work in a dynamic fast-paced atmosphere.
• Ability to maintain confidentiality
• Must be proficient in Microsoft Office and have a basic understanding of CRM

EDUCATION & EXPERIENCE

• 1-2 years of business to business relationship building in an outbound phone position with strong customer focus.
• Bilingual skills (English and Spanish) a plus.
• High school diploma, post-secondary education a plus.