Job Title : Helpdesk Technician
Location : Houston, TX 77002 (Downtown area)
Company : Jacobs
Salary :
Open Date : 2023-04-13
Close Date : 2023-08-13

Challenging Today. Reinventing Tomorrow.

We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow

Your Impact:

Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you!

We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA’s pursuits in deep space exploration. Jacobs is NASA’s largest engineering solutions provider working together with NASA at centers across the United States.

We have an exciting opportunity for a Helpdesk Technician to join the team with our IT Division.

This is a temporary role not to exceed 6 months.

The Desktop Support Technician will:

• Maintain IT equipment inventory and organization of the equipment.
• Design, build and deploy computer and laptop images.
• Deploy desktop application software.
• Provide technical assistance for deployment activities.
• Design, build and deploy computer and laptop images.
• Conduct on-site technical support visits with clients for their hardware/software issues.
• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications.
• Conduct appropriate tests of any repaired device before re-deployment to clients.
• Provide support for employee processing activities (new hires, moves, terminations).
• Provide printer management, including monitoring, procuring and replacing toners.
• Provide resource (mainly laptop) checkout support.
• Provide support for periodic inventories of IT resources.
• Provide support for ad hoc IT special projects.
• Work with customers to ensure better understanding of new technologies and to provide in-person and remote phone support to answer questions about devices and issues.
• Perform other duties as assigned.

Here’s What You’ll Need:

Requisition Qualifications:

• Typically requires a HS Diploma or its equivalent and normally possess 12 years of experience in the field or in a related area.
• Requires independent analyses, communication and problem solving.
• Perform functions with little supervision and requires initiative and judgment.
• Prior experience providing in-person and remote phone technical support.
• Ability to escalate issues which won’t be resolved within the service level agreement to other personnel.
• Requires ability to work both independently and in a group environment.
• Excellent written and oral communication skills.
• Must possess working knowledge of IT Standards.
• Knowledge Microsoft Windows 10 and above Operating System and MS Office 365 products and above, with Outlook.

Why Join Our Team?

Click on the below links to view just a small sample of all that we do! Come join our team and be part of our future. We look forward to seeing you!

See What We Do

Jacobs Aerospace Solutions Overview
(Please view in Chrome or Microsoft Edge)

In addition to exciting career opportunities, we also have:

• Excellent personal and professional career growth
• 9/80 work schedule (every other Friday off)
• Onsite cafeteria (breakfast & lunch)
• Much, much more!

For more information on our partnership with NASA at Johnson Space Center (JSC), please visit www.wehavespaceforyou.com

• Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.
• Must be able to complete a U.S. government background investigation.
• Management has the prerogative to select at any level for which the position is advertised.

Essential Functions

Work Environment

Generally, an office environment, but can involve inside or outside work depending on task.

Physical Requirements

Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time).

Equipment and Machines

Standard office equipment (PC, telephone, printer, etc.).

Attendance

Regular attendance in accordance with established work schedule is critical. Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements.

Other Essential Functions

Professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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