Job Title : Unemployment AssistantLocation : Remote in Madison, WI 53703Company : State of WisconsinSalary : Open Date : 2023-06-02Close Date : 2023-10-02Introduction
We are seeking great problem-solvers to fill multiple positions across the state to find and assemble missing information, recalculate payments, and support Unemployment Insurance benefits operations.
These positions can be headquartered in Madison, Menomonee Falls, Eau Claire, or Appleton. These positions may allow remote work up to a majority of the time, but will need to report in person to their Wisconsin office location when business needs require. Applicants can choose which location(s) they would like to be headquartered in at the time of application. High speed internet access is required to meet the needs of remote work. These positions are not intended to work remotely on a permanent basis.
The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. The State of Wisconsin offers an exemplary benefits package with over 6 weeks paid time off, excellent insurance options (health, dental, vision, life, and more), a top-notch retirement program, and much more. Apply now to find out why we love to Work for Wisconsin.
This recruitment may be used to fill future similar permanent, project, and/or LTE vacancies.
Benefit Operations Support: These positions investigate and resolve routine eligibility issues; identify and clarify potentially disqualifying issues reviewing system entries for previous resolutions and contacting employers or claimants to determine whether or not a legitimate issue as to benefit eligibility exists; investigate and resolve claimant and employer inquiries regarding eligibility determinations, appeal rights, benefit payments, charging, and other program information.
Program Integrity Fraud Resolution: These positions are responsible for exercising judgment in analyzing, computing, and implementing Unemployment Insurance and special programs claims. They modify decisions as a result of recomputations, Legal Initial Determinations (LIDS), and higher-level decisions. These positions determine claimant monetary eligibility; prepare and issue initial determinations, redeterminations, and amended determinations as well as determine adjustments to benefit entitlement and employer account charging. These positions communicate clarification of internal technical procedures to agency staff across bureaus and the department.
For more information, please see the position descriptions for the Benefit Operations Support positions and the Program Integrity Fraud Resolution positions.
Starting salary is $22.13 per hour, plus excellent benefits. For more benefits information, view our benefits overview, or more in-depth benefits e-learning.
A 12-month probationary period will be required. The classification title for this position is Unemployment Compensation Associate 1 (schedule 02, range 12). This position is not represented in a collective bargaining unit.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.
Criminal histories: We consider all qualified applicants regardless of criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.
Eligibility to work in the United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Disabled veterans: Qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.275 WI Stats. Ask the HR contact listed in this announcement for information on how to apply under this provision.
It is very important that you specify your experience for the qualifications that are marked with asterisks (*) in your letter and resume as these qualifications will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.
You will need to have training and/or experience in:
- Performing basic financial calculations with attention to detail and accuracy (such as accounts payable, banking, billing, collections, credit card or financial services, government benefits, insurance, payday lending, payroll, professional tax preparation, etc., or an associate degree or higher in finance, accounting, economics, etc.)
- Working independently to organize tasks and complete a large volume of work on time, including adapting to changing priorities.
- Demonstrating good judgment and critical thinking skills, including in challenging situations.
- Communicating and relating interpersonally with others to maintain effective working relationships
It would be nice to have experience in any of the following:
- Working in insurance or government benefit programs, especially in Unemployment Insurance for Wisconsin or another state
- Explaining complex information to people from a variety of backgrounds in sometimes challenging situations (e.g., unhappy customers, people who are under stress, etc.)
Note: If you are viewing this posting on an external site, please visit https://Wisc.Jobs (search 10648) to complete your application.
Click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Additional guidance on developing your resume and letter of qualifications (including a template) is available at this link.
Questions?
- If you have questions about these positions or this recruitment (e.g. projected start date, work locations, skills needed, etc.), please email Erika Ryerson at [email protected] or call (608) 266-3321.
- If you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please contact the Wisc.Jobs Help Desk at [email protected] (Monday - Friday, 7:45am – 4:30pm).
Please note that once you submit your application, you will not be able to update your materials.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which we anticipate will be during the week of June 12th, 2023. Please watch your email closely for updates after the application deadline. Hiring decisions will be made by late July for an anticipated start date in mid-August.
DWD is an Affirmative Action and Equal Opportunity employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.
Application materials must be submitted by 11:59 PM (central standard time) on June 7, 2023.