Job Title : Senior Customer Success Advocate
Location : Boston
Company : LogicManager
Salary :
Open Date : 2024-01-03
Close Date : 2024-05-03

LogicManager is recognized as a Risk Management Software leader by the industry expert, Gartner. Learn more about the See-Through Economy and how LogicManager customers rely on us for establishing sustaining Risk Management to Environmental, Social, and Governance (ESG) practices.

About This Opportunity:

We are seeking an experienced, high-energy, outcome-driven professional to join our team as a Senior, Customer Success Advocate (New Business Sales). We are passionate and committed to treating our sales prospects with respect, trust, integrity, and kindness to help our prospective customers solve their challenges rather than selling. Our inbound marketing-driven customer acquisition approach is a highly collaborative, business value-driven proven process that is committed to customer enablement. Our high-tech and innovative guided sales platform provides intuitive and structured support for curious, critical-thinking, and ethical professionals motivated by successful outcomes. This is a fantastic opportunity for a proactive individual who enjoys solving for the customer.

What is Customer Advocacy?

The Customer Advocate's role is responsible for the full new customer acquisition lifecycle working to clarify customer needs and priorities and demonstrate how our software solutions are a match for those needs.

What You'll Do:

• Customer Engagement: Engage 1:1 with potential customers, understanding their challenges and aligning them with our solution packages during initial and subsequent conversations.


• Journey Guidance: Guide prospects through the customer journey, highlighting how LogicManager can address their risks and realize their objectives.


• Lead Management: Manage a pipeline of inbound leads, initiating and nurturing relationships with prospective customers.


• Product Demo: Demo LogicManager’s software to leads generated through inbound marketing.


• Professional Development: Achieve qualifications in our leading solution areas, including Enterprise Risk Management, Security & Privacy, and more.


• Team Collaboration: Work closely with marketing and tech teams to refine existing solutions or launch new products.


• Value Contribution: Offer your insights, strategies, and vision to reinforce our company's values, culture, and future aspirations.


• Professional Advancement: Elevate your career by actively engaging and contributing to our vibrant company community.

About You and What Skills You'll Need:

• Education: Bachelors Degree


• Experience: 5+ years in customer success or sales role at a B2B SaaS company


• Philosophy: Prioritizes customer experience over transactional sales


• Communication: Exceptional communication capabilities


• Analysis: Proficient analytical and problem-solving abilities


• Comprehension: Advanced reading comprehension and critical reasoning


• Accountable: Embraces a positive outlook with a high degree of accountability


• Goal-Oriented: Clear focus on objectives, maintaining regular activity tracking to achieve them.


• Work Eligibility: Authorized to work in the US (sponsorship not available).

What Sets LogicManager Apart?

- Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events. 

- Remote Flexibility: We believe in the quality of work over its location, fully supporting and offering a remote work experience to our team. 

- Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC). 

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship. 

LogicManager is committed to being an equal-opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in. 

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. 

LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.

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