Job Title : Columbus Events Management ManagerLocation : Columbus, OHCompany : JPMorgan ChaseSalary : Open Date : 2024-02-01Close Date : 2024-06-01
- Manage in-house conference center planning team across region
- Handle day to day challenges team presents and assist driving towards a solution
- Ensure standard operating procedures are being followed to maintain a high level of customer service
- Interact with various levels of senior management and Line of Business representatives to deliver outstanding service and a first class experience
- Work closely with Amenity Managers and product leads to share best practices and ensure service standards are aligned with global model
- Maintain relationship with in-house caterer, technology team and operations
- Review management of meeting space in order to maximize utilization
- Gather and analyze metrics monitoring business trends and when required writing business case documents to support operational needs
- Partner in ongoing project management of center refresh or renovations of facilities
- Manage mid-year and annual performance review of staff
- Determine training and development points for team
- Drive innovation and present ideas to enhance products/services
- Controls - risk and compliance knowledge and adherence
- Eight plus years’ experience in the hospitality industry managing guests experiences
- Understand the meeting planning process and management of the customer experience
- Experience in managing a local and remote team
- Highly organized, with ability to handle multiple tasks and apply judgment to prioritize
- Knowledge of food and beverage and catering services
- Working knowledge of audio visual
- Decision maker who can work in a fast paced diverse environment
- Experience in business process and procedures
- Analytical and budget planning experience
- Strategic and risk planning
- Computer skills, MS Office (excel, word, ppt), Momentus/Ungerboeck booking system a plus