Job Title : Host / Hostess
Location : Charlotte
Company : The Ballantyne, a Luxury Collection Hotel
Salary :
Open Date : 2024-02-02
Close Date : 2024-06-02
Job Description

Job Summary

Warmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards.

Job Duties

  Takes reservations via phone and in person. 

Greets and assists guests in a professional and prompt manner, using guests' names when possible. 

Seats guests at their tables, establishes rapport in a genuine manner and provides menus. 

Monitors dining room to anticipate guests' needs. Assists guests or communicates their needs to servers and server assistants. 

Assists in clearing off and resetting tables during busy periods. 

Maintains host stand in a clean and organized manner. 

Education and Experience

    High school diploma or equivalent preferred 


    1 - 2 years previous experience in a Forbes 4 or 5 star restaurant preferred


    Experience using Opentable preferred 

Skills & Abilities

    Excellent verbal and written communication skills


    Strong customer service focus 


    Excellent organizational skills 


    Ability to work in a fast paced environment 


    Ability to work a flexible schedule, including nights, weekends and holidays 

Physical Requirements

    Ability to stand and walk during entire shift, talk, hear, reach, bend and grasp


    Ability to push, pull, lift, carry or otherwise move items up to 15 lbs.  

Benefits:

• 401k after 90 days, fully vested, company match to 3%


• Medical (4 plan choices)


• Dental (2 Plan choices)


• Vision


• Employee Assistance Program (EAP)


• Flexible Spending Account (FSA)


• Awesome Paid Time Off policy


• Marriott Hotel Discounts Worldwide


• Northwood Hospitality Discounts 


• Discounts at our Gallery Restaurant and Spa

Source: Hospitality Online

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