Job Title : Senior Content Designer, Platform
Location : New York City New York United States
Company : Robinhood
Salary :
Open Date : 2024-02-27
Close Date : 2024-06-27
About the team + role

We're looking for an experienced Content Designer to join us on our mission to make financial wellness accessible to everyone. This role supports the Platform org, working across two teams:

• Customer Care: Create a best-in-class support experience for our customers, from diagnosing their issues to connecting them seamlessly to the best solutions. Youâll design cutting-edge conversational AI and recommendation products to make sure our customers are getting the right help at the right times.
• Customer Trust & Safety: Ensure Robinhood is a safe and trusted place for our customers. Youâll design features, tools and campaigns that protect their privacy and data, keep their accounts secure, and let them move their money with confidence.

As the first Content Designer to support Platform, youâll have a broad scope and the opportunity to shape and uplevel the design practice in this space. You may be a good match if youâre great at zooming in and out to balance multiple priorities, feel equally at home with big-picture strategy and hands-on details, and know how to scale yourself effectively. You have deep empathy for our customers at crucial moments when they may feel vulnerableâand design clear, intuitive experiences that let them know Robinhood has their back.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

• Partner with product, design, data science, and research to create well-articulated experiment plans and shape the product roadmap
• Design content that drives meaningful customer experiences with measurable business impact
• Incorporate performance metrics and user research into content decisions for product experiences
• Lead partners through content-first frameworks, workshops, and strategy
• Create and advocate for clear, concise, and understandable language that best communicates our mission externally
• Develop frameworks, guidelines, audits, and processes to help define and enhance product content at Robinhood

• 4-6+ years helping people through understandable Content Design or UX Writing
• Ability to think, concept, and build at a systems level
• Eagerness to shape product direction and vision from ideation through post-launch
• Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
• Experience collaborating with designers, product managers, and user researchers
• Familiarity working with compliance and legal teams during the content development and approval process
• A portfolio or selection of writing samples and past work to share

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits