Job Title : Travel Sales Administrator-Cape Town
Location : Western Cape
Company : Cedar Wood Recruitment
Salary :
Open Date : 2023-01-02
Close Date : 2023-05-03

Cedar Wood Recruitment is now recruiting for our client, an award-winning travel company, who focuses on tailormade bucket-list African Safari experiences for a Travel Consultants to join them in a Travel Sales Administrator role.

Sales Administrators provide administrative support to the Sales team throughout the bookings, confirmation, and travel stage of a client’s holiday. They are aligned to either 1 or 2 African Safari Experts (ASEs) and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying travel documentation.

Candidate requirements

Experience

Essential

• 2 – 5 years of experience in travel sales coordination / administration

Qualifications

Desirable

• Tertiary Degree in Travel and Tourism, or related field

Functional responsibilities

Key performance areas

• Bookings management
• Post-sale administration assistance
• Quality assurance of tailor-made itineraries
• Payment facilitation
• Loading customer feedback into travel booking platform
• ASE inbox management

Responsibilities

Bookings management

• Check availability of requested suppliers within 2 hours of receipt during office hours
• Make provisional bookings, including the holding of flights
• Confirm bookings and issue of flights
• Ensure all dietary and special requests are noted with suppliers
• Investigate or query rate discrepancies

Assist Client Experience Expert (CX) with post sale administration

• Assist CX with booking PCR testing once Concierge has all client details; restaurant bookings; activity and tour add ons etc
• Completion of manual credit card payment forms and submission to accounts
• Complete visa letter applications
• Set calendar reminders for key touch points for CX to reach out to the client

Quality assurance

• Check tailor-made itinerary at confirmation stage and make any minor corrections in Bazaruto before Africa Safari Expert
• Cross reference invoices to investigate and flag errors in an audit

Payment facilitation

• Set calendar reminders for final payment

Load customer feedback into travel booking platform

Enquiry and toll-free management

• Managing incoming toll-free and switchboard calls

To apply send your full updated cv in a Microsoft word format and attach copies of all qualifications, head and shoulder photo and written/contactable references to [email protected]

Please keep an eye on your SPAM/JUNK folder for a reply should your application be successful

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