Technical Support and Sales

Puleng Pulane Consultants East Rand, Gauteng
Description

Job Title : Technical Support and Sales
Location : East Rand, Gauteng
Company : Puleng Pulane Consultants
Salary :
Open Date : 2023-03-18
Close Date : 2023-07-19

Closing on: Mar 31, 2023

Purpose: Ensure your customers receive the product or service they purchased and troubleshoot any issues they may have with the equipment.

KPI

    • Selling and promoting Digital Print Inks, Nucoat, Printer Service, and other related products/services to grow Falcon’s market share in the designated area.
    • Technical support on large format printers including some of the below :
    • Knowledge on operation of Printer/s including Versaworks at customers and at exhibitions.
    • Setup & installation of printer and versaworks.
    • Must be able to explain to customer do’s and dont’s regarding printer and Versaworks operation and settings. (including inks and conversions)
    • Preparing of printer for safe movement from one destination to the next.
    • Ability to identify fault regarding information from customer or sample print including manual fault finding.
    • Knowledge of position and identification of spares inside/outside printer as well as normal mechanical movement of various parts. (including controlling and order of printer spares.)
    • How to enter service mode. Safety procedures to remove or replace parts without damage to printer or yourself.
    • Must be familiar using the right tool for job/problem at hand.
    • Ability to sort out problem or to give advice to minor problems telephonically.
    • Ability to test fuses and transistors on PCB (mainly surface mounted), and to replace correctly if needed.
    • Regular reporting to your direct and staff management
    • Handover of all private customers to Falcon/Uniplate, and no business can be done privately either i.r.o Ink sales, printer support, or any other area in conflict with Falcon/Uniplate business.
    • Dress code, suitable and of a professional manner expected when dealing with customers and other Falcon staff.
    • Must be able to do necessary adjustments, calibrations and setups relevant after specific parts replacement. (eg. Head alignment) physically and electronically as needed. Including Firmware upgrades.

Experience and Qualification

  • Service, maintenance, repairs and support as mentioned above are on the following printers as example:
  • Mimaki: JV-3/JV-5; JV-33; CJV30
  • Roland: SP-540i/SP-300i; SP-300/SP-300v/SP-540v; VP-300/VP-540; VP-300i/VP-540i; AJ-740/AJ740i; AJ-1000/AJ1000i; SC-500/SC-540/SC-545EX; RS-540/RS-640; SJ-1000/SJ-1045EX; VS-300v/VS-420/VS-540/VS-640; SJ-540/SJ-640/SJ-740; XJ-540/XJ-640/XJ-740; XC-540.
  • Mimaki: JV-3/JV-5; JV-33; CJV30.
  • Pinch roller error( Cable card replacement).
  • Cut problems( environment match and adjustment, replacement of blade/blade holder or cutting strip/ Crop mark sensor cleaning or replacement).
  • Printing related problems (Head alignment/Head replacement/ Fuses or Transistor replacement/
  • Media related/ Maintenance(captops,wipers,wiper scraper, dampers and manual cleaning.)
  • Ink Tubes (Removing of air from ink system/ Flushing out of tubes/Replacement).
  • Scan Motor error (Cleaning and lubrication of rail, gears/Replacement of motor/Limit initialize to be done).
  • Pinch Rollers (Cleaning or replacement).
  • Media Clamp (Replacement of base/complete).
  • Six monthly maintenance (Firmware, Consumables, Mechanical, Printing, Cutting and System report).IP address setup & configuration between PC & printer.*
  • Valid Code 08 or higher Driver’s License.
  • Matric
  • IT /Diploma /Degree (add advantage)
Job Category: IT signage Warehouse Job Type: Full Time Job Location: East Rand Gauteng


Latest Jobs