Job Title : Waitrons - Luxury Four Star Hotel - Windhoek, Namibia
Location : South Africa
Company : HotelJobs.co.za
Salary :
Open Date : 2023-05-03
Close Date : 2023-09-04

Our client, a luxury four star hotel in Windhoek is looking for Waitrons to join their Food and Beverage team.You will be responsible for providing a high standard of service both in terms of welcom and waiter service to guests (prepare dining room, provide waiter service and clear away) in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio).

MINIMUM REQUIREMENTS:

• Grade 12 Qualification
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours.
• Must be physically fit.
• MUST BE A NAMIBIAN NATIONAL

KEY OUTPUTS:

• Demonstrates Brand Standards in all interactions.
• To report on duty punctually, in full uniform according to appearance and grooming standards.
• To promote and maintain a positive working relationship at all times with all Colleagues in the Hotel.
• To consistently offer professional, friendly and warm service.
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the brand standards and local operating procedures.
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel.
• Knowledge of all menu items, garnishes, contents and preparation methods.
• To be able to answer any Guest questions about menu items in an informative and helpful way.
• To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
• To understand each service station and all side duties assigned to that station.
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.
• To understand how to operate all the equipment used in the outlet.
• To fully understand and follow the hotel’s recycling program and procedures.
• To actively participate in all health and safety procedures for the outlet and the entire hotel.
• To follow all of safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant.
• Follows Hotel’s telephone etiquette standards.
• Follows Occupational Health & Safety regulations.
• Reports suspicious people, parcels, and behaviors to Security.
• Ensures adherence to Charter of Ethics.
• Other duties as assigned.

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