Job Title : Agent Call Centre
Location :
Company : null
Salary :
Open Date : 2024-03-08
Close Date : 2024-07-08
Job Description

To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments

Key Responsibilities

• Processing of orders according to the information received from customers
• Ensure pricing on captured orders are correct
• Ensure queries, complaints, concerns resolved or escalated as per procedure
• Ensure daily filing is done according to departmental requirements
• Ensure that all reports are completed and communicated
• Workflows completed as per system requirements
• Ensure that clients’ needs are met according to their expectations

Qualification Requirements

• Grade 12 with numerical ability and PC Literacy

Experience Requirements

• At least 2 years’ experience in FMCG sales environment
• At least 2 years’ experience in the field of sales administration, executions or call centers

Other Requirements

• Pressurised environment
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays when required.
• Ability to work in a team environment to achieve daily deadlines.

Key Outputs

• Business procedures, rules, and processes
• In house systems
• Product and portfolio
• Assertiveness
• Communication skills (written and verbal)
• Numerical ability
• Problem solving
• Innovation
• Teamwork
• Accountability
• Sense of urgency

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