Job Title : ICT Support Advisor
Location : Waregem
Company : TVH Parts Co.
Salary :
Open Date : 2023-01-06
Close Date : 2023-03-06
Department IT & Data Job Summary We are currently looking for a Support Advisor at TVH to support the end users with technical IT problems related to software products, software programs or systems, in order to guarantee continuity within the organisation. Key Responsibilities Follow up the service desk incidents and look for efficient solutions to solve incidents Resolve current connectivity issues, access problems including password reset Provide support for video conference, IP communication, On-line meetings, e-mails Replace/maintain hardware components Escalate incidents to next level specialist if necessary Ensure proper execution of administrative tasks related to the Windows environment, telephony and network infrastructure Map out continuously reoccurring problems and offer support when searching for solutions to ensure that problems can be avoided Install and configure workstations and related devices for new employees Install and configure printers for different departments Install and configure all types of phones Preferred Qualifications Desired education level: Secondary school diploma or equivalent experience 1 year experience in this area Knowledge Thorough knowledge of computer hardware Thorough knowledge of the Windows environment, Office suites and Email Experience with pc installation and maintenance is a plus Language: Dutch, English and French is a plus Initiator with problem solving skills Proven record being self-motivated and showing initiative Accurate, methodical and committed Strong communication skills Team player Recruiter Pieter Dingemans