Job Title : Administrative Assistant
Location : Maynooth, County Kildare
Company : Link Group
Salary :
Open Date : 2023-01-21
Close Date : 2023-05-21
Overview As an Administrative Assistant within Link Pension administration, you will be part of a multi-skilled team providing exceptional customer service to our clients. Your duties will include answering customer queries on email and webchat. scanning post-in, , archiving services and supporting our HelpPoint and Administration colleagues. With great opportunities for growth you will be interacting with all departments providing the very highest level of customer service to the business.As an Administrative Assistant within Link Pension administration, you will be part of a multi-skilled team providing exceptional customer service to our clients. Your duties will include answering customer queries on email and webchat. scanning post-in, , archiving services and supporting our HelpPoint and Administration colleagues. With great opportunities for growth you will be interacting with all departments providing the very highest level of customer service to the business.

Key Accountabilities and main responsibilities Operational Management

• Assisting the telephony team by handling our customer enquiries via email, letter, and telephone, providing a great customer experience.
• Open, sort and prepare all incoming mail for scanning
• Check and verify incoming legal documents
• Scan incoming mail into workflow system and email inboxes to agreed standards
• Return legal documents and hard copies of ID&V to sender.
• Process and log Gone Away items and update member records.
• Prepare outgoing mail items by processing requests, including quality checking for formatting errors.
• Prepare and log all outgoing recorded/special delivery items for collection by Royal Mail
• File all received items and dispose of following retention policies.
• Record daily MI (Management Information).
• Keeping stock records of paper and brochure volumes as well as office stationery.
• Process and quality check after call work requests, including email requests.
• To answer the telephone and follow through any queries
• Respond to all print and post request send to working inbox.
• To achieve personal targets set at performance reviews
• To adhere to set procedures and maintain standards
• Support and assist other team members / business areas as necessary

Governance & Risk

• Escalate any issues/concerns immediately.

Experience & Personal Attributes

• Professional attitude
• Customer centric and experience working in an administrative or post-room-based role.
• Demonstrate a flexible approach towards changing business needs.
• Good eye for detail and organisational skills
• Ability to work under pressure and to tight deadlines
• Good communication skills
• Excellent accuracy and attention to detail
• Innovative and drives continuous improvement
• Ability to complete self-evaluation, understanding areas of development and strengths.
• Actively seeks to improve not only knowledge but core skills.
• Create a culture of two-way engagement, making the interaction productive and easy.
• Encourages a culture within the team to engage with the stakeholders in a way that forges strong working relationships and promotes openness

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.

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