Job Title : Customs Clearance Team Lead
Location : Hybrid remote in Dublin, County Dublin
Company : DB Schenker
Salary :
Open Date : 2023-01-31
Close Date : 2023-05-31

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Role Overview

• 
  This is an exciting opportunity where you would be responsible for leading the day-to-day operation of the Customs brokerage team who provide customs clearance and brokerage services on behalf of our IE branch networks and customers, ensuring the Customs Brokerage Team operates productively and efficiently, meeting customer needs and continuously improving processes and procedures.
• Hours are 0900 - 1730
• Hybrid working role

What will you be doing?

• Full responsibility of the management and development of the employees within your team, such as performance management, absenteeism, disciplinary and other HR processes
• To understand IE Customs processes and your clients needs
• To ensure work is carried out in accordance with compliance rules and regulations
• Monitor and support the team to ensure they consistently meet KPIs
• Training and development of the team
• To ensure all entries that have the necessary data are cleared on the day of arrival
• Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers
• Able to resolve queries and complaints directly with the client on the phone
• Proactive communication to all IE branches

About You

• 
  You have the ability to fully understand and meet customers’ wants and needs in the most efficient, cost-effective way.
• The ability to develop the potential of others to perform and contribute to the organisation by providing on-going feedback as well as opportunities to learn through information and formal channels.
• Customs qualifications would be very beneficial
• Focused and result driven
• Able to quickly integrate in a team environment
• Able to prioritise and manage multiple tasks, and delegate tasks appropriately

What We Offer

• Career paths and development opportunities
• SMART working
• 20 days holiday plus 1 for your birthday
• Pension scheme with up to 5% employer contribution
• Education support
• Bonus

Benefits:

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• Schenker Ireland offers all employees a contribution to our private health insurance scheme.

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