Job Title : Customer Service Advisor part time evenings
Location : Athlone, County Westmeath
Company : AXA
Salary :
Open Date : 2023-02-10
Close Date : 2023-06-10

Role: Customer Service Advisor

Location: Athlone, Co.Westmeath

Evenings & Some Weekends

At AXA Partners we all share a passion to empower people to live a better life, by providing a wide range of assistance services. We help people every day, we are here to get motorists back on the open road, to support customers with their home emergencies and much more - we’re here to make it a little easier and support our customers the whole way.

As a Customer Service Consultant in our telephone-based Customer Service team, you’ll find out exactly what our customers needs are by listening and building relationships.

We are available for our customers 7 days a week so we need our teams to be as well. You will be working 26.25 hours per week . Your shift will be set so you’ll know exactly when you’ll be working each month.

You will be based in our Athlone office but following training, when you really understand the role, there will be an opportunity to work in a hybrid system as well. Our initial training takes place on site, Monday-Friday daytimes for the first 4 weeks so you must be able to commit to this.

WHAT WE OFFER

One of the best things about joining AXA Partners is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with shift allowance and annual review
• Annual company & performance-based bonus
• Personal Retirement Savings Sheme (up to 3% employee / employer contributions)
• Life Assurance
• Generous annual leave (22 days rising to 27 days in one year increments)
• AXA employee discounts and free roadside assistance
• Education support and plenty of learning opportunities.
• Generous Health Care Subsidy

At AXA Partners, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Responsibilities:

• Delivering high quality Customer Service mainly in the areas of motor breakdowns and home emergencies
• Provide relevant and accurate information to every customer on every call – we’ll ensure you have the tools and the training to do so
• Become an SME in your area, quickly learning about the assistance business and how we can help our customers and partners.
• Answer inbound calls and deliver a quality and timely service throughout
• Updating internal systems and keeping accurate records for each customer
• Keeping everyone updated on the progress of cases both internally and externally
• Understanding and demonstrating the culture and values of AXA Partners in every interaction

Your Profile

Essential Criteria

• Excellent customer service skills
• Excellent telephone manner
• Appropriate qualifications / accreditations (where necessary)
• Excellent written and verbal communication skills
• Willingness to take initiative to solve problems
• A proven ability to manage conflict and difficult customers
• The ability to work under pressure and to customer deadlines
• Excellent organisational and time management skills
• To be a team worker
• Flexibility
• The ability to get things done / deliver results to agreed customer standards
• Keyboard skills
  
  
  Desirable Criteria
  Previous experience of working in general / insurance assistance markets

• A recognized insurance qualification such as APA/CIP
• Previous experience of a call centre environment / telephone based work
• A good competency level and effective understanding of using standard software packages, including Word and Excel.

About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

Apply This Job