Job Title : Receptionist/Reservations Agent
Location : Donegal, County Donegal
Company : Harvey’s Point
Salary :
Open Date : 2023-02-20
Close Date : 2023-06-20

Do you want to join a certified Great Place to Work? With over 90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice. At Harvey’s Point, we have a reputation for outstanding customer service and fabulous cuisine. To achieve this reputation, every member of our team is a vital component and given the opportunity to flourish. Harvey’s Point is one of the leading employers in the Northwest of Ireland, blessed with a dedicated team of up to 150 people. Currently celebrating over Thirty-three years in business, each member of our team plays their part in the success of Harvey’s Point. There is a unique culture in our Hotel where there is a feeling of belonging as well as being appreciated. Guest feedback consistently refers to our staff as our biggest asset. full-time permanent

Job description

The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, and reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

Responsibilities:

• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required

• Take ownership of guests’ issues and take action to resolve them immediately

The successful candidate can look forward to an attractive remuneration package with competitive benefits, and the opportunity to grow a rewarding career.

Job Requirements:

• Good command of English in both verbal and written communication

• A natural ability to sell the Harvey’s Point Experience

• Confident with a pleasant disposition and well-groomed

• Ability to work under pressure in a fast-paced environment

• Working on rotating shifts, including weekends

• Experience in revenue management systems desirable

• Knowledge of Hotsoft PMS an advantage

• Minimum two years in a similar, luxury 4/5 star hotel

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