Job Title : Claims Officer - Chinese
Location : Hybrid remote in Dublin, County Dublin
Company : Allianz Partners
Salary :
Open Date : 2023-03-10
Close Date : 2023-07-10

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24. The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.
ROLE OVERVIEW

The role of Claims Handler involves processing medical claims for clients worldwide. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.
KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:

• Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
• Use client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
• Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
• In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
• Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
• Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
• Other Ad hoc duties as required

KEY REQUIREMENTS

• 1 - 2 years’ experience in a customer focused environment, ideally in an administrative role
• Proficiency in MS Office
• Completion or progression towards the Diploma in Private Medical Insurance.
• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
• Fluency in English and Chinese.
• Ability to work under pressure and to meet tight deadlines and service standards

Job Level: Professional Location: Dublin, IE, D12 P651 Available until: 30/04/2023 Area of Expertise: Operations Unit: Allianz Partners Employing Entity: AWP Health & Life SA Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 24044

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