Job Title : Concierge, Full TimeLocation : Dundrum, County Dublin+1 locationCompany : Brown Thomas GroupSalary : Open Date : 2023-04-15Close Date : 2023-08-15
GET TO KNOW US
At Brown Thomas Arnotts, we exist to imagine and create a sustainable future for our People, Customers and Communities. Our Values, Do the Right Thing, Go Above and Beyond and Drive Creativity and Innovation remain at the heart of everything we do. We are Reinventing Retail and the way we Work to enable our teams to be more agile, flexible and responsive to our customer’s needs.
KNOW THE ROLE
Our Concierge and Services Team will play an integral part of the Brown Thomas Arnotts journey in reinventing retail in a genuine and sustainable way, and we’re hiring a team whose vision and style are as vibrant as our own to elevate this unique experience and redefine the future of retailing in Ireland. Don’t miss this opportunity to join an exceptional team doing extraordinary things. Responsibilities include:
Customer Experiences
- Our luxury concierge service will enhance the customer experience through new innovation and digital services
- Introducing additional services including events and promotions throughout the store
- Building customer loyalty through attentive services and showcasing our loyalty program
- Providing a professional after sales services tailored to our customer’s individual need
People
- Working as part of a team, delivering extraordinary service to both external and internal customers
- Ensuring communication is open and clear within the team
- Contributing to store targets and goals
- Attending team briefings daily to understand targets and promotions
- Living and showcasing the behaviours associated with the Brown Thomas Arnotts people values
Services
- Being passionate and enthusiastic about products and services available
- Acquiring and updating product knowledge through supplier training, product labels, magazines etc
- Keeping up to date with new services and product launches including new pop up stores
- Promote the sustainable edit across your department
- Being knowledgeable of additional services on offer throughout the store including events and promotions
KNOW WHAT WE’RE LOOKING FOR
- Retail or Concierge experience
- Strong customer service skills
- Worked in a fast pace environment
- Effective Communication
- Target driven
- Self-motivation
- A people person
KNOW WHAT’S IN IT FOR YOU
We believe that every team member should have the opportunity to a meaningful career that enhances professional and personal development.
That is why; we foster a culture of belonging and inclusiveness, one that provides learning and purpose. We show respect for individual needs and circumstances and we enable our people to work in a way that best suits their unique lifestyles and their roles. We place trust in our teams to do the right thing for Brown Thomas Arnotts and keep our customers and team at the heart of our decision-making.
- Team Member discount across the world’s most iconic brands
- Competitive annual leave entitlement
- Recognition Days for Volunteering & Wellbeing
- Wellbeing Initiatives
- Extensive Learning & Development Offerings
- Leading Talent Programmes
- Additional Benefits
KNOW HOW WE WORK
We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.
We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.
We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.