Job Title : - Product Support Executive
Location : Chennai, Tamil Nadu
Company : ADP Pvt Ltd - India
Salary :
Open Date : 2023-04-26
Close Date : 2023-08-26

JOB TITLE: Executive — Product Support

BASIC FUNCTION: Product Support Executive is expected to resolve queries raised on products as per fixed SLA

ESSENTIAL RESPONSIBILITIES:

• Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels are met.
• Should be able to develop continuous customer loyalty
• Follow standard help desk procedures
• Log all help desk queries and present weekly tracker to the team lead and his manager
• Inform Management of recurring issues/problems
• Identify and escalate situations requiring urgent attention
• Create exhaustive FAQ documents based on customer queries raised.

QUALIFICATIONS:

Education : Bachelor of Science/ Engineering Graduate

Experience : Minimum 2-3 years of experience in technical support and helpdesk

Generic Skills:

• Excellent problem solving, coordination and inter personal skills driving to results and deliveries
• Excellent telephone manner and language communication skills
• Excellent articulation skills
• Ability to provide leadership in customer service and customer communication
• Target focused and result driven.

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