Job Title : Collaborative Operations Portal Agent
Location : Chennai, Tamil Nadu
Company : Hitachi Energy Technology Services Private Limited
Salary :
Open Date : 2023-05-20
Close Date : 2023-09-20

Description

• Be the first point of contact and gateway to more advanced services, which will provide first line support to our customers and the global HE network.
• Registering, creating, approving and assigning user roles in COP.
• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
• Be a customer advocate for timely response to issues and for problem resolution and escalation.
• Report all activities taken toward resolving customer issues.
• Able to multitask and maintain an organized work environment.
• Where required, support customers during run time activities and provide online trouble shooting support and resolution.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

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