Job Title : Customer Support Executive (US Voice)
Location : India
Company : TerraEagle
Salary :
Open Date : 2023-06-02
Close Date : 2023-10-02

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about a product, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.

Qualifications

• At least 1 – 3 years of relevant work experience in US Based Call Center
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

This will be a night shift job.

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