Job Title : Branch Support Executive - Ranchi | Exp 2-3 Years | Any Graduate
Location : India
Company : Rentokil
Salary :
Open Date : 2023-10-20
Close Date : 2024-02-20

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.

The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES

• Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer.
• Directing / Assigning / Responding to Emails received on central Email id.
• iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
• Change Negotiating Employee.
• Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
• Generating Renewal report.
• Generating Renewal letters for CSEs.
• Renewing same price & price increase contracts.
• Raising Termination requests in the portal.
• Raising CR tickets for price decrease.
• SHE related documentation.
• Fumigation Certification and updation in register whenever required.
• License Renewal, Compliance and Preparation for audit by inspector.
• Incentive Calculation for further submission.
• Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
• Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
• Entering receipt and deposit slip into the system for collections.
• Adjustments for collections on behalf of other branches.
• Raising Credit note requests on the portal.
• Petty Cash portal management and local bank activities.
• Conveyance records for Technicians.
• Service Docket upload for KA.
• Any other activities assigned by the Branch Manager as per the Branch Dynamics.

KEY DELIVERABLES

• ICabs Ticket Management
• On time submission of reports
• Branch Documentation
• Support accounts related activities

CORE COMPETENCIES

• Good written & Verbal communication
• Attention to detail & Ability to prioritize tasks under pressure
• Positive Attitude
• Assertive and Self Confident

EDUCATIONAL / OTHER REQUIREMENTS

• Any Graduation degree
• At least 2 – 3 yrs experience in Back office administration
• Typing Skills
• Computer Skills with working knowledge of applications like word, excel

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