Job Title : Customer Service Representative
Location :
Company : null
Salary :
Open Date : 2024-03-12
Close Date : 2024-07-12

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role This specialty provides technical support assistance to clients on a supported products and infrastructure. Following a standard call flow and problem handing processes, they receive and record incident related information, and using a variety of tools, techniques, and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client. Required Professional and Technical Expertise:

• Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
• Freshers are also considered.
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently to achieve effective and efficient results.
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Find opportunity and implement process improvements
• Ability to empathize and work with customers in real-time to resolve issues.
• Willing to work in Night Shifts / Rotational Shifts.

Who You Are

• 0 - 1 year experience in service desk. Freshers are also considered.
• Is willing to work in a rotational shift environment depending on the Geo that the candidate is hired for. Example - EMEA / APAC / NA / Domestic.
• Is willing to work in an environment where he/she must communicate with the customers primarily over the phone and/or via chat and emails.
• Is willing to work from an office location in the city that the candidate is hired.
• Is willing to make alternative transport arrangements outside of the 7 PM to 7 AM window where applicable.
• Understands and accepts that a job role change/promotion requires a minimum tenure of 18 months and is basis performance and releasability to another role is dependent on the business requirements defined by the management and reporting manager.

Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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