Job Title : Role Payments Risk/Email
Location : Lisboa
Company : Accenture
Salary :
Open Date : 2023-05-12
Close Date : 2023-09-12

• Review potential infringing Intellectual Property reports and resolve according to company policy

• Provide feedback on trends, escalations, tool systems.

• Provide suggestions to improve the process and workflows, General data entry related tasks

• Handling IP, hate speech, content take down. In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.

• We care for our employees' safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.

• Understand and remain updated on changing client policies and guidelines;

• Participate in process improvement initiatives that improve quality and efficiency of work;

• Participate in continuous training programs and workgroup discussions for optimal development in the role.

All candidates should have the work experience and skills as per recommended requirements below:

• C1 / C2 in English & Portuguese or Brazilian;
• English language skills for all agents irrespective of Language (listening,
• Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization;
• Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party;
• Can produce clear, detailed text on a wide range of subjects and viewpoint on a topical issue;
• Call Centre Experience: 1 years of customer support experience via phone, email, and/or chat;
• Experience working with direct consumers, in B2C environment; B2B is a plus;

Additional experience valued:

• Strong communication skills with a proactive and positive approach to tasks
• High attention to details and follow through
• An effective team player who is able to also work independently
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience;
• Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

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