Job Title : Business Analyst ServiceNow HRSD (m/f/d)
Location : Remoto híbrido in Amadora
Company : Siemens
Salary :
Open Date : 2023-06-04
Close Date : 2023-10-04

As Partner of Choice, Global Business Services (GBS) provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.

In Portugal we are already more than 1000 connected people, from over 50 different nationalities, providing added-value services to more than 80 countries.

Want to know more about GBS? Check out here!

Our Hire-to-Retire business line delivers a variety of innovative Human Resources services along the complete lifecycle of an employee - from onboarding to off-boarding! We also provide services related to HR Administration, Payroll, Equity & Benefits and much more!

Are you ready to be part of the change and help us make real what matters?

What role will you play?

• Act as a Demand Manager for new customer requests (Integration of new services, new module requirements, features, etc.);
• Screen the customer requests to identify and design the most suitable solution;
• Coordinate the integration of the new service/solution in the ServiceNow module and related frameworks;
• Assess User Experience aspects of any new or transformed service/feature to always achieve user satisfaction;
• Manage Development stories end-to-end (Define and create stories based on identified improvement areas or customer request, support DevOps for requirement clarification, test solution before release);
• Support defect analysis impacting the Platform;
• Ensure that DevOps activities are aligned with the expected outputs within the agreed timelines;
• Act in full coordination with the Product Owners for other modules/processes to build standard, comprehensive and re-usable solutions.

We are looking for:

• Bachelor’s Degree in Computer Science, Information Technology or related fields;
• At least 3 to 4 years of proven working experience with Service Now;
• General know How about global IT set up and architecture in Siemens;
• Experience in designing and analysing processes;
• Knowledge on ITIL Service Management processes;
• Used to act in an international environment with virtual teams;
• Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies;
• Communication skills (Service Manager, Service Provider, BA, Developers);
• Strong customer orientation;
• Experience with working in agile teams and with agile technologies;
• Organizational skills.

What makes us proud as an employer:

• Top Companies to work in Portugal (Awarded by LinkedIn)
• Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association)
• TOP 20 Most Admired Shared Services Organizations in the World
• The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines)
• Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor)
• 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform)

We are thrilled to have:
A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance and a financial support program for your studies

You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners.

To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!

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