Job Title : Principal ConsultantLocation : LondonCompany : NCRSalary : Open Date : 2023-02-19Close Date : 2023-04-19About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
We Are
NCR Consulting. NCR Consulting is a new breed of partnership designed to empower clients to leverage tangible strategy for sustainable growth. The market landscape has dramatically changed: consumers want the same kind of experience with every brand they encounter; there is a powerful convergence of marketing and technology; and brands are no longer built through advertising, but through experiences. Organizations need a partner that is part business consultancy and part technology powerhouse to enable them to design, build and run differentiated experiences to unlock exponential growth.
Summary
The NCR retail consulting team are strategic thought leaders that help retailers tackle business challenges by envisioning, differentiating, and optimising customer and operational experiences.
The Principal Consultant is an expert in customer experience design and digital transformation who will initiate and lead business engagements.
Role & Responsibilities
Serve as a trusted advisor to clients with a focus on experience-led digital transformation
Identify, develop, and land engagements with existing and new NCR clients
Plan, organise, and execute strategic transformation engagements ensuring that a quality, integrated solution is delivered in a timely manner, at budget, and to our client’s satisfaction
Work with the broader NCR Professional Services teams to support the delivery of other technology consulting projects as needed
Partner with Sales and Product experts to guide and develop client opportunities
Develop thought leadership in the customer experience domain and create tailored propositions for clients
Use insights to lead client discussions and help shape their strategic agenda
Establish cross-functional relationships both within NCR and with clients to be viewed as a “go to” on the topic of retail trends, transformation, customer experience, and business operations efficiency
The person
A natural team player
Creative problem-solving ability whilst working in ambiguous situations
Strong analytical and problem-solving skills
Persuasive power to communicate with a variety of stakeholders
Excellent written and oral presentation skills with an inspirational and collaborative style
Ability to facilitate group workshops and processes
High degree of personal motivation, ability to self-manage whilst being professional and personable
Comfortable with and confident to present high level strategic transformation services and consulting solutions
Comfortable navigating complex, multi-stakeholder project environments
Demonstrable wide range of management skills and styles
Always curious about the future of technology and its impact on various user experiences
Experience
Deep retail industry knowledge/experience
Demonstrable experience in strategic consulting activities for complex organisations and delivering large-scale projects and programs
Experienced in design thinking, service design and human-centric design
A degree in business, marketing, communications, computer science, or engineering; MBA or similar graduate qualification preferred
Working with cross-functional and cross-geography teams
Working with senior-level client stakeholders, handling difficult conversations, and resolving issues
Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties, and pressure points
Evidence of thought leadership and innovative thinking
Strong knowledge & experience in at least 2 of the following areas/capabilities:
Mobile commerce/e-commerce
IOT / edge computing
Consumer engagement/loyalty
Experience design
Retail commercial analysis, e.g., category management, supply chain, store operations
Store format design
Analytics and AI
Cloud computing
Enterprise architecture
Agile ways of working
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.