Job Title : Principal Consultant
Location : London
Company : NCR
Salary :
Open Date : 2023-02-19
Close Date : 2023-06-19

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. We Are NCR Consulting. NCR Consulting is a new breed of partnership designed to empower clients to leverage tangible strategy for sustainable growth. The market landscape has dramatically changed: consumers want the same kind of experience with every brand they encounter; there is a powerful convergence of marketing and technology; and brands are no longer built through advertising, but through experiences. Organizations need a partner that is part business consultancy and part technology powerhouse to enable them to design, build and run differentiated experiences to unlock exponential growth. Summary The NCR retail consulting team are strategic thought leaders that help retailers tackle business challenges by envisioning, differentiating, and optimising customer and operational experiences. The Principal Consultant is an expert in customer experience design and digital transformation who will initiate and lead business engagements.
Role & Responsibilities

• Serve as a trusted advisor to clients with a focus on experience-led digital transformation
• Identify, develop, and land engagements with existing and new NCR clients
• Plan, organise, and execute strategic transformation engagements ensuring that a quality, integrated solution is delivered in a timely manner, at budget, and to our client’s satisfaction
• Work with the broader NCR Professional Services teams to support the delivery of other technology consulting projects as needed
• Partner with Sales and Product experts to guide and develop client opportunities
• Develop thought leadership in the customer experience domain and create tailored propositions for clients
• Use insights to lead client discussions and help shape their strategic agenda
• Establish cross-functional relationships both within NCR and with clients to be viewed as a “go to” on the topic of retail trends, transformation, customer experience, and business operations efficiency

The person

• A natural team player
• Creative problem-solving ability whilst working in ambiguous situations
• Strong analytical and problem-solving skills
• Persuasive power to communicate with a variety of stakeholders
• Excellent written and oral presentation skills with an inspirational and collaborative style
• Ability to facilitate group workshops and processes
• High degree of personal motivation, ability to self-manage whilst being professional and personable
• Comfortable with and confident to present high level strategic transformation services and consulting solutions
• Comfortable navigating complex, multi-stakeholder project environments
• Demonstrable wide range of management skills and styles
• Always curious about the future of technology and its impact on various user experiences

Experience

• Deep retail industry knowledge/experience
• Demonstrable experience in strategic consulting activities for complex organisations and delivering large-scale projects and programs
• Experienced in design thinking, service design and human-centric design
• A degree in business, marketing, communications, computer science, or engineering; MBA or similar graduate qualification preferred
• Working with cross-functional and cross-geography teams
• Working with senior-level client stakeholders, handling difficult conversations, and resolving issues
• Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties, and pressure points
• Evidence of thought leadership and innovative thinking
• Strong knowledge & experience in at least 2 of the following areas/capabilities:
  • Mobile commerce/e-commerce
  • IOT / edge computing
  • Consumer engagement/loyalty
  • Experience design
  • Retail commercial analysis, e.g., category management, supply chain, store operations
  • Store format design
  • Analytics and AI
  • Cloud computing
  • Enterprise architecture
  • Agile ways of working

Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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